Returns & Exchanges

Our Quality Promise: Every saree at Rusaya undergoes a meticulous multi-stage quality inspection at our Sourcing Atelier before it is carefully packed and dispatched. We are committed to delivering only the finest craftsmanship and premium quality to our customers.

Easy Returns: At Rusaya, your satisfaction is our priority. If you are not completely satisfied with your purchase, we offer a 3-day return/exchange policy from the date of delivery.

● Please ensure the product is unused, unwashed, and retains all original tags and packaging.

● To initiate a return or exchange, kindly contact our support team via WhatsApp or Email.

Conditions for Return:

● The return or exchange request must be raised within 3 days of receiving the package.

● The product must be unused, unwashed, and maintained in its original condition.

● All original tags, packaging, accessories, and blouse pieces (if applicable) must remain intact.

How to Initiate: To start a return or exchange request, please reach out to our support team via WhatsApp or Email along with your Order ID for quick assistanc